Privacy

What we collect and why

• Orders: your name, email, phone number and, for delivery, your address, to process, deliver and tell you about your order.
• Accounts: your name, email, phone number and a securely scrambled password, so you can sign in and see your orders, enquiries, bookings and loyalty points.
• Enquiries (the contact form): your name, email, phone number and message, so we can reply.
• Installation bookings: your contact details, the installation address and your notes, to arrange the visit.
• The chat assistant: the questions you type, to answer them (see below).

We do not sell your information or use it for marketing without asking.

The chat assistant

When you ask the "Ask Assistant" chat a question, your message (and facts about our products) is sent to Anthropic, the company that makes the Claude AI, so it can write the answer. We do not keep a copy of your chat. Anthropic handles messages under its own privacy terms. Please do not type personal or sensitive details into the chat, such as card numbers, your address or health information.

Other services we use

• Stripe takes card payments. You type your card details on Stripe's page, never on ours, and we never see or store them.
• Cloudflare Turnstile checks that our forms are filled in by a person, not a bot.
• Anthropic answers chat assistant messages, as described above.

How long we keep it

Orders are kept for our business records. Enquiries and bookings are kept until our team no longer needs them to look after you. Ask us and we will tell you what we hold about you, correct it, or delete what we do not need to keep.

Questions

Contact Eco Glow Lighting at hello@ecoglowlighting.com.au or on 1800 ECO GLOW (1800 326 456), or use our contact form.